PRIVACY POLICY
Last Updated: 2025
This Privacy Policy explains how Custom Jackets USA (“Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you browse our website, use our services, make a purchase, or otherwise interact with us (together, the “Services”). For this policy, “you” and “your” refer to any user of our Services, including customers, visitors, and individuals whose data we collect.
By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue using our Site or Services.
Updates to This Policy
We may modify this Privacy Policy periodically to reflect changes in our business operations, technology, laws, or regulations. Any revisions will be posted on the Site with an updated “Last Updated” date. Additional notifications may be provided as required by law.
Information We Collect and How We Use It
Over the last 12 months, we have collected personal information from multiple sources in order to provide and improve our Services. What we collect depends on how you interact with us.
In addition to the specific purposes listed below, we may use your information to communicate with you, fulfill legal obligations, enforce our Terms of Service, and protect our rights and the security of our Services.
Personal Information We Collect
1. Information You Provide Directly
You may give us information when using our Services, including:
Contact details: name, phone number, email, billing/shipping address.
Order details: payment confirmation, address, phone, email.
Account details: username, password, and security questions.
Shopping activity: items you view, save, add to cart, or wishlist.
Customer support details: information shared when contacting our support team.
Some Services require certain data. Choosing not to provide it may limit your access to features.
2. Information from Cookies & Tracking Tools
We collect usage data automatically when you interact with our Site. This may include IP address, device/browser details, network connection, and how you use your account. We use cookies, pixels, and similar technologies to power our Site, improve functionality, and measure engagement.
3. Information from Third Parties
We may receive data from trusted vendors and service providers, including:
E-commerce partners (like Shopify) for site operations.
Payment processors for secure payment collection.
Advertising and analytics partners through tracking technologies (cookies, SDKs, web beacons).
Any data received from third parties will be handled in line with this Privacy Policy. We are not responsible for the accuracy or policies of third-party providers.
How We Use Your Personal Information
We process your information to:
Provide Services & Orders: Process payments, ship products, handle returns/exchanges, manage your account, and notify you about your orders.
Marketing & Advertising: Send promotional emails, texts, or mail, and display targeted ads on our Site and other platforms.
Fraud & Security: Detect, investigate, and prevent illegal, fraudulent, or harmful activity. You are responsible for safeguarding your account login details.
Customer Support: Respond to inquiries and enhance user experience.
Cookies
Our Site uses cookies and similar tools to:
Operate and improve functionality.
Save user preferences.
Conduct analytics.
Personalize ads and services.
Most browsers accept cookies automatically, but you may disable them in your settings. Note: blocking cookies may impact site functionality.
Sharing of Personal Information
We may disclose personal data under the following conditions:
Vendors & Service Providers: IT, payment, shipping, analytics, and support partners.
Business & Marketing Partners: Including Shopify and advertising networks.
With Your Consent: Such as social login features or shipping requests.
Affiliates: Within our corporate group for business purposes.
Legal & Business Transactions: Compliance with law, legal claims, mergers, acquisitions, or similar events.
In the past 12 months, we have disclosed:
Identifiers: names, contacts, order/account details.
Commercial data: order and shopping history, customer service interactions.
Network activity data: device/browser usage information.
We do not use or disclose sensitive personal information for profiling or inferring characteristics.
User-Generated Content
Reviews or content you submit publicly may be visible to anyone. We cannot guarantee how others may use or share such content, so please exercise caution.
Third-Party Websites
Links on our Site may lead to third-party websites or platforms we do not control. Please review their privacy and security policies before sharing personal data. We are not responsible for external content or practices.
Children’s Privacy
Our Services are not designed for children, and we do not knowingly collect data from minors. If you believe a child has provided us with personal data, contact us to request deletion. We do not knowingly “sell” or “share” information of users under 16.
Data Security & Retention
While we take steps to secure your data, no system is 100% secure. Avoid sending sensitive information over unsecured channels.
We keep personal data only as long as necessary to operate Services, maintain accounts, fulfill legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have the right to:
Access/Know: Request details of the personal data we hold.
Delete: Ask us to erase your data.
Correct: Request corrections to inaccurate data.
Portability: Request a copy or transfer of your data.
Restrict Processing: Ask us to stop using your data in certain ways.
Withdraw Consent: Revoke previously given consent.
Appeal: Challenge our decision if we deny your request.
Manage Marketing: Opt out of promotional emails anytime.
We may verify your identity before responding. You can also appoint an authorized agent with proof of consent. We respond within legally required timeframes.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we process your data, please contact us. You may also escalate the issue to your local data protection authority if unresolved.
International Transfers
Your data may be stored or processed outside your country, including in the United States, by our staff or third-party providers.
When transferring from Europe or the UK, we rely on lawful safeguards such as Standard Contractual Clauses or equivalent agreements, unless transfers are made to jurisdictions deemed adequate by law.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you can reach us at: contact@customjackets.us